This Privacy Policy explains what personal information cpunk collects from Filipino players, how we use and store it, and the rights you have over your own data. By using our platform, you confirm that you have read and accepted the practices described here.
Last updated: 2025. Applies to all players accessing cpunk from the Philippines.
A straightforward breakdown of the personal data cpunk gathers from Filipino players and why each category is needed.
When you create an account on cpunk, we collect your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify that you meet the minimum age requirement of 21 years and to set up your player profile accurately. We also collect your residential address in the Philippines for identity verification purposes and to comply with applicable local regulations. Without these basic details, we cannot open a player account or process deposits and withdrawals on your behalf. All registration data is stored in encrypted form and is never shared with unrelated third parties.
We record your betting history, game sessions, transaction logs, and any promotional offers you have claimed while using the cpunk platform. This activity data allows us to calculate correct balances, settle bets accurately, and detect any unusual patterns that may indicate problem gambling or potential fraud. Session logs including login timestamps, device type, and IP address are retained for security monitoring and to help resolve any disputes that may arise. We use aggregated, anonymised activity data internally to improve platform performance and the overall player experience for Filipino users. Individual activity records are never sold or rented to outside parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos, cpunk collects payment method details such as e-wallet account identifiers, bank account numbers, or relevant mobile payment references. We do not store full card numbers or CVV codes on our servers — payment data is handled through secure, compliant payment processing channels that meet industry security standards. Transaction references and amounts are logged in your account history for your own reference and to support any payment disputes or regulatory audits. If you update your payment method, we retain the previous payment record for a legally required period before it is purged from our systems. You may request a summary of your transaction history at any time by contacting our support team.
When you access cpunk through a mobile browser or app, we automatically collect technical information such as your device model, operating system version, browser type, screen resolution, and approximate geographic location based on IP address. This data helps us ensure that the platform displays and functions correctly across the wide variety of Android and iOS devices used by Filipino players. Technical logs are also used to diagnose errors, improve load times, and prioritise which features to optimise for mobile users in the Philippines. We do not use device data to build individual advertising profiles or pass it to ad networks. If you have concerns about the technical data we hold, please refer to the Your Rights section below or visit our FAQ page.
We only use your personal information for the purposes listed below — nothing outside this scope without your explicit consent.
Your registration details are used to confirm your identity and verify that you are 21 years of age or older, in line with Philippine gaming regulations. This step protects both players and the platform from misuse.
Payment information is used solely to process your financial transactions in Philippine pesos and to comply with anti-money laundering obligations. We do not use payment data for any purpose unrelated to your account activity.
Session logs and device data are analysed to detect suspicious activity, unauthorised access attempts, and patterns consistent with fraud or multi-accounting. Flagged accounts are reviewed manually before any action is taken.
Activity data helps us identify players who may be showing signs of harmful gambling behaviour, so that we can proactively offer self-exclusion tools and relevant support resources available in the Philippines. Visit the Responsible Gaming page for full details.
With your consent, we may use your contact details to notify you about promotions listed on the Latest Promotions page or important platform changes. You can opt out of marketing communications at any time through your account settings.
Anonymised, aggregated usage data is used internally to understand which games, features, and navigation paths work best for Filipino players, so we can continue improving the mobile experience on cpunk.
As a Filipino player on cpunk, you have clear rights over the personal data we hold about you. Here is a plain-language summary.
You may request a copy of all personal data we hold about your account at any time. We will respond within a reasonable period and provide the information in a clear, readable format.
If any of the personal details we hold about you are inaccurate or outdated, you have the right to request a correction. Please contact our support team with the relevant details and we will update your record promptly.
You may request deletion of your personal data when it is no longer required for the purpose it was collected. Note that some data must be retained for the legally required period under Philippine financial and gaming regulations before it can be purged.
You have the right to object to your data being used for direct marketing at any time. Once you opt out, we will stop sending you promotional messages and will not use your contact details for that purpose going forward.
You may request your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose to do so. Requests are processed within the timeframe required by applicable regulations.
To exercise any of the rights listed above, contact our support team via the email address shown in the footer of this page. For common privacy questions, check the FAQ page first — it covers the most frequent data-related queries in plain Philippine English.
We do not sell your personal data. Here is a clear account of the limited circumstances under which your information may be shared.
To complete deposits and withdrawals in Philippine pesos, we share the minimum necessary payment details with our licensed payment processing partners. These partners are contractually bound to handle your data securely and only for the purpose of completing your transaction. They are prohibited from using your information for any other purpose. We review our payment partners regularly to ensure they maintain adequate data protection standards. No full card numbers or sensitive authentication data are passed in plain text at any point in the process.
cpunk may be required by law or by a relevant Philippine regulatory authority to disclose certain player data as part of a formal investigation, compliance audit, or legal proceeding. In such cases, we will only provide the specific information requested and will not volunteer additional data beyond what is legally required. Where permitted by law, we will notify you if your data has been requested by a government body. We take our compliance obligations seriously and cooperate with authorised regulators in good faith. All such disclosures are documented internally for accountability purposes.
We work with a small number of trusted technology service providers — such as cloud hosting and cybersecurity vendors — who may process data on our behalf as part of operating the platform. Each provider operates under a data processing agreement that restricts how they may use your information and requires them to implement appropriate security measures. We do not allow service providers to use player data for their own commercial purposes. If you have questions about which providers we use, you can contact our support team for more information. We review these arrangements periodically to ensure continued compliance.
How we keep your information safe and how long we hold it.
cpunk uses industry-standard encryption to protect data in transit and at rest, including TLS for all communications between your device and our servers. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with data access undergo regular security training. We conduct periodic security assessments to identify and address potential vulnerabilities in our systems. Suspicious login attempts trigger automated alerts and may result in temporary account locks to protect your information. If you suspect that your account has been accessed without your authorisation, report it to our support team immediately so we can act without delay.
We retain personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and gaming regulations. Account data for active players is held for the lifetime of the account. If you close your account, we retain a minimum record set for the legally required retention period — typically five years — before it is securely deleted. Transaction and betting history records are kept for audit and dispute resolution purposes for the same legally mandated period. After the applicable retention period has passed, your data is deleted or anonymised so that it can no longer be linked to you.
cpunk may update this Privacy Policy from time to time to reflect changes in our operations, applicable law, or the regulatory environment in the Philippines. When material changes are made, we will notify registered players via the email address on file before the updated policy takes effect. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how we handle your data. If any part of this policy is unclear, the FAQ page provides plain-language answers to common privacy questions. You can also review our Terms and Conditions for the broader rules governing your use of the cpunk platform. For any specific data-related concern, contact our support team directly using the email address listed in the footer below.
If you want to know more about how cpunk handles your data, or if you wish to exercise any of your data rights, check the FAQ page for quick answers in straightforward Philippine English. You can also explore the Responsible Gaming page to learn about the player protection tools available to you, or head back to the Home page to continue using the platform.